Aloha Airlines

INTRODUCING THE ALOHA AIRLINES “FLEX FARE” FOR FLEXIBLE FLYERS!

Fly inter-island within the State of Hawaii for just $49.99 (tax not included) one-way on select flights. If you have flexibility with your travel dates and times, then the Aloha Airlines “Flex Fare” is for you. Restrictions apply.
[View Restrictions]

ALOHA TOPS THE NATION’S AIRLINES FOR ON-TIME PERFORMANCE

Aloha Airlines has once again topped the list as the best airline in the nation for on-time performance. In the latest monthly Air Travel Consumer Report released by the U.S. Department of Transportation (USDOT), Aloha captured the top spot from all other U.S. air carriers who report their on-time statistics to the DOT. Aloha Airlines ranked number one with 87.5 percent of its entire domestic flights operating on time. The report covers the full month of April 2001.
[Read the full story]

FLY BETWEEN ORANGE COUNTY AND LAS VEGAS OR OAKLAND AND LAS VEGAS FOR ONLY $99 ROUNDTRIP!

Aloha Airlines has a deal for you! Fly Aloha Airlines between Orange County, California and Las Vegas or between Oakland and Las Vegas roundtrip for only $99.00, tax inclusive. This fare is valid for travel through December 15, 2001. Book now! Seats are limited and other restrictions apply.
[View Restrictions]

ALOHA AIRLINES BEGINS SERVICE FROM ORANGE COUNTY

Aloha Airlines proudly announces daily service between Orange County, California, Honolulu and Las Vegas beginning May 1, 2001. Plus, daily service to Kahului, Maui beginning June 1.
Aloha’s trans-pacific service to Orange County from Hawaii includes a complimentary movie, an island style meal and refreshments. Every Aloha Airlines flight offers the choice of earning miles in either the United Airlines Mileage Plus® or AlohaPass® travel award programs. You can earn 2,584 miles from Orange County to Honolulu and 2,513 miles to Kahului. When you fly Aloha’s new service from Orange County you fly only on brand new Next Generation Boeing 737-700 aircraft, configured with 12 first-class and 112 coach seats.
[Click here for more information]

ALOHAPASS® ORANGE COUNTY $199 INTRODUCTORY FARE

Fly three roundtrip inter-island flights in Hawaii on Aloha Airlines or Island Air from April 8, 2001 through June 30, 2001 and receive a special $199 introductory round trip fare certificate to fly to Orange County from Honolulu (beginning May 2001) and from Kahului, Maui (beginning June 1, 2001). You must be a member of the Aloha Airlines Frequent Flyer Award’s Program, AlohaPass® to take advantage of this special offer. If you’re not an AlohaPass® member click here to sign up.
[View restrictions]

SELF-SERVICE CHECK-IN KIOSKS


Aloha’s frequent flyers will now be able to check themselves in for their flights and receive their boarding passes by using new and convenient Express Check-In kiosks placed in the Executive Club lounges in Honolulu, Lihue, Kahului, Hilo and Kona airports. To use the kiosk, the passenger must first have a reservation and not plan to check in baggage. It’s that easy!
[Read the full story] [Express Check In Picture Gallery]

VISITOR 7-DAY ISLAND PASS

A special for visitors to Hawaii! Get more information and find out how to order the 7-Day Island Pass on-line.

We continue to offer innovations to our passengers. Check out the AlohaPass Connection, our automated telephone service, for information regarding your AlohaPass account. Be ready to enter your AlohaPass account number. To find more information on the AlohaPass Connection, please click AlohaPass.

We continue to announce new and enhanced programs which will be described on our web pages. Please bookmark this page and check back with us regularly.

If you are planning on visiting the islands in the near future, you’ll find helpful information on some of our island destinations that will help you make the most of your vacation in Hawai’i! If you are looking for more information about visiting Hawai’i, click on the HVCB logo to visit the Hawaii Visitors and Convention Bureau web site.

Our web pages are best viewed using Microsoft Internet Explorer 4.x or Netscape Navigator 4.x. If your output doesn’t look quite right, it may be because you are not using the current versions of these browsers. You can check the version of the browser you are using by going to the Help menu item and choosing About from the menu that appears.

About Aloha Airlines

Aloha, e komo mai (Welcome!)

Whether you seek the lush serenity of Kaua i or the unrivaled excitement of Waikiki, Aloha Airlines will take you there. With a unique spirit of service that has consistently placed us among the leading carriers in the nation for customer satisfaction, Aloha Airlines has an all-jet Boeing-737 fleet for fast, comfortable travel between O ahu, Maui, Kaua i and the Big Island of Hawaii. Best of all, with over 170 flights to the neighbor islands daily, there's always a flight leaving soon. ![](2021-03-15-07-27-14.png) In fact, combined with our sister airline, Island Air, no one offers more flights to more places in the islands. For those seeking the truly "hidden Hawaii", Island Air offers daily scheduled flights to Moloka’i and the resort destinations of Lana’i City, and Kapalua with DeHavilland Dash-8 jetprop service.

But we’re more than just reliable transportation. Aloha offers first class seating and service. For business passengers, our modern Suite 737 lounge offers complimentary beverages and a variety of business amenities. And no one matches Aloha Airlines for truly innovative service – we’re the first airline in the world to offer Drive-Thru Check-In that allows passengers in Honolulu to drop off baggage and check-in from the comfort of their car. Curbside check-in is also available.

So when your travels bring you to the magnificent islands of Hawai i, see for yourself why we’re Hawaii’s Favorite Airline.

Reservations & Ticketing

About Aloha Airlines
Flight Schedule
On-Line Booking
Reservations & Ticketing
Croisieres Pacifique
Cargo Services
Events Calendar
Win a Prize!
Cool Gifts
Hot Deals
AlohaPass
Press Kit
Press Releases
Service Commitment
Guarantee
FAQ’s
Customer Comments
Spirit of Aloha
In-Flight Magazine

*Reservations Numbers

Our Reservations Office is open from 2:30am to 9:30pm Hawai’i Standard Time, every day of the year!

[Aloha Airlines]

From the State of Hawaii
Hilo

935-5771
Kauai

245-3691
Kona

935-5771
Maui

244-9071
Oahu

484-1111
From North America 1 (800) 367-5250
1 (877) TRY-ALOHA
From the South Pacific 1 (888) 477-7010
From International Locations
Hong Kong (852) 2826-9111
London/UK
(0207) 707-4584

Osaka, Japan (06) 6341-7241
Tokyo, Japan (03) 3216-5877
Milan (39) 2-670-73186
From Other Locations (808) 484-1111

From the State of Hawaii
Oahu

(808) 484-2222

Neighbor Islands

1 (800) 652-6541
From North America 1 (800) 323-3345
From Other Locations (808) 484-2222
*Ticketing Locations
We are able to serve you at many convenient locations.

Airport Ticketing Counters are open daily:
Aloha Airlines
Hilo, Hawaii 5:30 am - 7:30 pm
Lihue, Kauai 5:30 am - 8:30 pm
Kona, Hawaii 5:30 am - 8:00 pm
Kahului, Maui 5:30 am - 8:45 pm
Honolulu, Oahu 4:30 am - 7:30 pm
IslandAir
Honolulu, Oahu 5:00 am - 8:15 pm
Hoolehua, Molokai 5:30 am - 7:15 pm
Kahului, Maui 6:30 am - 5:30 pm
Kapalua, Maui 6:30 am - 6:00 pm
Lanai 6:45 am - 6:15 pm
Kona, Hawaii 9:00 am - 4:00 pm
Other Ticketing Locations are open:
Island of Hawaii
Hilo Shopping Center
Monday - Friday 9:00 am - 4:30 pm
Closed for Lunch 12:00 - 1:00 pm
Island of Oahu
Downtown Honolulu, 1001 Bishop Street Suite #120 Pauahi Tower
Monday - Friday 8:30 am - 4:30 pm
Sears - Ala Moana Shopping Center
(Street Level, Ala Moana Boulevard)
Monday - Saturday 9:00 am - 6:00 pm
Sunday 10:00 am - 3:30 pm
Sears - Pearlridge Center
(3rd Level, Customer Convenience)
Monday - Saturday 10:00 am - 6:00pm
Closed for Lunch
(Monday and Saturday only) 1:30 -2:30 pm
Sears - Windward Mall
(2nd Level, Customer Convenience)
Tuesday - Saturday 10:00 am - 6:00pm
Closed for Lunch 1:00 -2:00 pm

AlohaPass
bnalohar.gif (332 bytes)

Book Now!

Home
About Aloha Airlines
Flight Schedule
On-Line Booking
Reservations & Ticketing
Cargo Services
Events Calendar
Win a Prize!
Cool Gifts
Hot Deals
AlohaPass
Press Kit
Press Releases
Service Commitment
Guarantee
FAQ’s

*AlohaPass Awards Program
Special Features of the AlohaPass Travel Program

AlohaPass Miles can be earned on Aloha Airlines and Island Air inter-island flights or trans pacific flights.
AlohaPass Flight Miles and bonus miles do not expire and are available when you want to use them.
Bonus miles are available through First Hawaiian Bank’s Aloha AirAwards Card, Sprint Hawaii, Foodland’s Maika’i Card and other participating partners.
You can combine flight miles (earned when flying) and bonus miles (earned via partners and specials) for redemption of awards. Up to four eligible immediate family members may be enrolled. Sign up for the Ohana Plan.
How AlohaPass works

It’s simple. Refer to the table below to see how many miles you earn one way.

Inter-island within the State of Hawaii 500
Honolulu TO/FR
Johnston 822
Kwajalein 2446
Las Vegas 2762
Majuro 2279
Midway 1309
Oakland 2409
Kahului TO/FR
Las Vegas 2695
Oakland 2349
Oakland – Las Vegas 500
Kona to/from Las Vegas 2728
The more miles you accumulate, the more valuable the awards you earn. It’s easy to enroll in AlohaPass. There are no fees or dues. Click for specific AlohaPass Terms & Conditions.

How to earn your AlohaPass miles

When you make your reservation, simply give the agent your AlohaPass membership number. Miles will be automatically posted within 2 weeks after you’ve taken your flight!

How to collect AlohaPass miles

Whether you’re renting a car, buying or flying, you can earn free travel faster than ever. You’ll get bonus miles each time you rent from Alamo, Avis, Dollar, or Hertz. When you participate in the Maika’i Card program, you’ll get bonus miles whenever you shop at Foodland or Sack n’ Save. With the Sprint Aloha Awards program, you’ll get bonus miles for simply using Sprint Hawaii Services. With an Aloha AirAwards Card® – a MasterCard from First Hawaiian Bank – you’ll get Aloha AirAwards bonus miles for qualified purchases. And, if you own a Gold Aloha AirAwards Card, you’ll get 500 AlohaPass bonus miles for qualifying flights flown on Aloha Airlines or Island Air.

For more information about our AlohaPass travel program, please call the AlohaPass Service Center at 486-7277 on O’ahu, (800) 432-7117 from the Neighbor Islands or (800) 252-5642 from the Continental U.S.

How to get information about your account

Call the AlohaPass Connection,
365 days/year around the clock except 1:00am-4:00am HST from:

O’ahu
836-7497

Neighbor Islands/North America
1 (800) 252-5642

or speak with an AlohaPass representative.

O’ahu
486-7277

Neighbor Islands
1 (800) 432-7117

North America
1 (800) 252-5642

AlohaPass Travel Awards

ALOHA AIRLINES & ISLAND AIR
Miles Award
4,000 One (1) one-way inter-island upgrade to first class.
5,000 One (1) one-way inter-island coach ticket.
7,500 One (1) one-way inter-island first class ticket.
10,000 One (1) round-trip inter-island coach ticket.
25,000 Five (5) one-way inter-island coupons.
75,000 Three (3) coupon books of Five (5) one-way inter-island coupons in each book.
HONOLULU – JOHNSTON
22,500 One (1) round trip coach class ticket
40,000 One (1) round trip business class ticket
HONOLULU – MIDWAY
25,000 One (1) round trip coach class ticket
45,000 One (1) round trip business class ticket
JOHNSTON ISLAND – MIDWAY
30,000 One (1) round trip coach class ticket
50,000 One(1) round trip business class ticket
HONOLULU – MAJURO/KWAJALEIN
35,000 One (1) round trip coach class ticket *
70,000 One (1) round trip business class ticket *
40,000 One (1) round trip coach class ticket **
80,000 One (1) round trip business class ticket **
MAJURO – KWAJALEIN
17,500 One (1) round trip coach class ticket
35,000 One (1) round trip business class ticket
HAWAII – LAS VEGAS/ OAKLAND/ORANGE COUNTY
35,000 One (1) round trip coach class ticket
60,000 One (1) round trip first class ticket
OAKLAND/ORANGE COUNTY – LAS VEGAS
25,000 One (1) roundtrip coach class ticket
40,000 One (1) round trip first class ticket
*Off-Peak in 2000: 10/31/2000 - 5/13/2001
**Peak in 2000: 6/1/2001 - 9/30/2001

ALOHA AIRLINES MERCHANDISE
Miles Award
1,500 One (1) Luggage Strap
3,000 One (1) Open Tote Bag
3,500 One (1) Navy T-Shirt
5,500 One (1) Saddle Bag
6,000 One (1) Large Duffel
6,000 One (1) Umbrella

EXECUTIVE CLUB MEMBERSHIP
Miles Award
10,000 Balance-of-year membership for new members who join after July 1.
20,000 One (1) calendar-year membership renewal for current Executive Club members.
20,000 New members joining in October, November or December will have membership for balance of that year and all of the next calendar year.

UNITED AIRLINES
MILES AWARD
40,000 One (1) round-trip coach ticket between Hawaii and any one (1) of the following cities: Los Angeles; Las Vegas; Portland, Oregon; San Diego; San Francisco or Seattle. **
60,000 One (1) round-trip coach ticket between Hawaii and any single city in the Continental U.S. served by the airline. **
60,000 One (1) round-trip coach ticket from Hawaii to any single city in Canada served by the airline. **
60,000 One (1) round-trip coach ticket from Hawaii to Tokyo. Blackout period during July 01 – August 31. **
70,000 One (1) round-trip coach ticket from Hawaii to any single city in Asia served by the airline. Blackout period during July 01 – August 31. **
95,000 One (1) round-trip coach ticket from Hawaii to any single city in Europe or South America served by the airline. Blackout period July 01 – August 31. **
** Blackout dates apply during peak periods of travel. Please call the AlohaPass Service Center for specific dates.

CAR RENTALS
MILES AWARD
ALAMO 6,000 One (1) 24 hour rental of a compact, automatic air-conditioned car
8,500 One (1) 24 hour rental of a full-size, automatic air-conditioned car
11,000 One (1) 24 hour rental of an air-conditioned convertible, mini-van, jeep, or Cadillac
AVIS 6,000 One (1) 24 hour rental of a sub-compact, automatic, air-conditioned car
8,500 One (1) 24 hour rental of a full-size, automatic, air-conditioned car
11,000 One (1) 24 hour rental of an air-conditioned convertible, mini-van or Cadillac
BUDGET 6,000 One (1) 24 hour rental of a compact, automatic, air-conditioned car
8,500 One (1) 24 hour rental of a full-size, automatic, air-conditioned car
11,000 One (1) 24 hour rental of an air-conditioned convertible, mini van, jeep or Lincoln town car
DOLLAR 5,000 One (1) 24 hour rental of a compact, automatic, air-conditioned car
6,000 One (1) 24 hour rental of a mid-size, automatic air-conditioned car
7,500 One (1) 24 hour rental of a full-size, automatic, air-conditioned car
10,000 One (1) 24 hour rental of an air-conditioned convertible, mini van, jeep or Chrysler LHS
HERTZ 6,000 One (1) 24 hour rental of a compact, automatic air-conditioned car in the State of Hawaii.
8,500 One (1) 24 hour rental of a full-size, automatic, air-conditioned car in the State of Hawaii.
11,000 One (1) 24 hour rental of a luxury, mini van or convertible in the State of Hawaii.
7,500 One (1) 24 hour rental of a compact, automatic, air-conditioned car in the State of California.
10,000 One (1) 24 hour rental of a full-size, automatic, air-conditioned car in the State of California.
12,000 One (1) 24 hour rental of a luxury, mini van or convertible in the State of California.
*Renter pays all incidental charges, including optional protection coverage, gas, upgrades, extensions, state surcharge and fees. Driver must be at least 25 years old with a major credit card in own name. Car rentals are available at Hawaii locations except Lanai, Molokai and Hana, Maui.

GOLF
BIG ISLAND 8,000 One (1) round of golf (18 holes) at Waikoloa Beach Resort including cart at the King or Beach course.
KAUAI 7,000 One (1) round of golf (18 holes)at Kauai Lagoons including cart at Mokihana Golf course
9,000 One (1) round of golf (18 holes) at Kauai Lagoons including cart at Kiele Golf course
9,500 One (1) round of golf (18 holes) including cart at Poipu Bay Golf course
LANAI 20,000 One (1) round of golf (18 holes) including cart at the Koele or Manele Golf course.
MAUI 18,000 One (1) round of golf (18 holes) at Kapalua Land Company for two (2), including cart at Plantation, Village or Bay golf course.
8,000 One (1) round of golf (18 holes) at Wailea Resort including cart at the Blue course.
10,000 One (1) round of golf (18 holes)at Wailea Resort including cart at the Emerald or Gold course.
OAHU 8,500 One (1) round of golf (18 holes) including cart at the Luana Hills golf course
7,500 One (1) round of golf (18 holes) including cart at Waikele golf course.
8,500 One (1) round of golf (18 holes) including cart at Sheraton Makaha Resort & Country Club.
BIG ISLAND HOTELS
(Based on double occupancy/one night stay)
ASTON 14,000 Keauhou Beach Resort
20,000 Royal Seacliff
30,000 Shores at Waikoloa
CASTLE RESORTS 12,500 Hilo Hawaiian
12,500 Waimea Country Lodge
15,000 Kona Reef
HILTON 32,500 Hilton Waikoloa Village
MARC RESORTS 20,000 Kona Bali Kai
OUTRIGGER 25,000 Kanaloa at Kona
25,000 Outrigger Waikoloa Beach
SHERATON 27,500 The Orchid at Mauna Lani
KAUAI HOTELS
(Based on double occupancy/one night stay)
ASTON 14,000 Islander on the Beach
20,000 Hanalei Bay Resort
20,000 Kauai Beach Villas
20,000 Waimea Plantation Cottages
22,500 Kauai Coast Hotel
CASTLE 17,500 Makahuena at Poipu
22,500 Kiahuna Plantation
25,000 Lanikai Resorts
27,500 Poipu Shores
MARC RESORTS 20,000 Pono Kai Resort
MARRIOTT 44,000 Kauai Maririott
OUTRIGGER 25,000 Kiahuna Plantation
25,000 Lae Nani
SHERATON HOTELS & RESORTS 27,500 Kauai Resort
37,500 Sheraton Princeville
LANAI HOTELS
(Based one night stay // double occupancy)
LANAI COMPANY 35,000 Lodge at Koele
35,000 Manele Bay

MARSHALL ISLAND HOTEL
(Based one night stay / / double occupancy)
Outrigger 15,000 Marshall Islands – Majuro
MAUI HOTELS
(Based one night stay / / double occupancy)
ASTON HOTELS & RESORTS 14,000 Maui Lu
17,500 Maui Banyan
CASTLE RESORTS 12,500 Kamaole Sands
HOTEL HANA MAUI 24,000 Hotel Hana Maui
MARC RESORTS 17,500 Maui Vista Resort
20,000 Royal Kahana Resort
MAUI COAST HOTEL 13.500 Maui Coast Hotel
MARRIOTT
HOTELS

48 500 Maui Marriott
48,500 Renaissance Wailea
OUTRIGGER HOTELS & RESORTS 20,000 Napili Shores
22,500 Maui Eldorado
22,500 Wailea Resort
25,000 Palms at Wailea
RITZ CARLTON 33,000 Ritz-Carlton Kapalua
SHERATON HOTELS 32,500 Sheraton Maui
MOLOKAI HOTELS
(Based one night stay / / double occupancy)
MARC RESORTS & HOTELS 17,500 Ke Nani Kai Resort
17,500 Molokai Shores Suites
15,000 Molokai Ranch (Per night, per person)
OAHU HOTELS
(Based on double occupancy // one night stay)
ASTON HOTELS & RESORTS 14,000 Aloha Surf
14,000 Coconut Plaza
14,000 Honolulu Prince
14,000 Pacific Monarch
17,500 Executive Centre
17,500 Waikiki Beachside
17,500 Waikiki Joy
17,500 Waikiki Sunset
CASTLE RESORTS & HOTELS 10,000 Pacific Marina Inn
10,000 Waikiki Hana
12,500 Queen Kapiolani Hotel
15,000 Waikiki Terrace Hotel
KAHALA MANDARIN ORIENTS 26,000 Kahala Mandarin Oriental
MARC RESORTS & HOTELS 15,000 Hawaiian Monarch
15,000 Island Colony
16,000 Waikiki Marc
17,500 Marc Suites Waikiki
22,500 Marc Suites Waikiki Royal
MARRIOTT HOTELS 50,000 Ihilani
34,000 Waikiki Beach
34,000 Ilikai
OHANA HOTELS 10,000 OHANA Ala Wai Towers
10,000 OHANA Coral Seas
10,000 OHANA Edgewater
10,000 OHANA Maile Sky Court
10,000 OHANA Reef Towers
10,000 OHANA Royal Islander
10,000 OHANA Surf
10,000 OHANA Waikiki Hobron
10,000 OHANA Waikiki Malia
10,000 OHANA Waikiki Surf
10,000 OHANA Waikiki Surf East
10,000 OHANA Waikiki Tower
10,000 OHANA Waikiki Village
10,000 OHANA Waikiki West
12,500 OHANA Reef Lanai
OUTRIGGER HOTELS & RESORTS 12,500 Outrigger East
12,500 Outrigger Islander Waikiki
15,000 Outrigger Reef
17,500 Outrigger Waikiki
25,000 Waikiki Shores
PARK SHORE HOTEL 10,500 Park Shore
SHERATON HOTELS 20,000 Princess Kaiulani
25,000 Sheraton Waikiki
40,000 Moana Surfrider
40,000 Royal Hawaiian
WEST COAST HOTEL
(Based on double occupancy //one night stay)
Palace Hotel 32,000 Palace Hotel – San Francsico
ACTIVITIES

ATLANTIS ADVENTURE 5,000 One child’s admission
Kona Submarine

Maui Odyssey

Waikiki Deluxe Adventure

Waikiki Discovery Adventure

Waikiki Odyssey Adventure

(Child 12 yrs and under – at least 3 feet tall)

7,500 One (1) adult admission

Kona Submarine

Maui Odyssey

Waikiki Deluxe Adventure

Waikiki Odyssey Adventure

MAGIC OF POLYNESIA 3,500 Cocktail Show – one (1) adult admission
4,500 Dinner Show – One (1) child’s admission
Child (ages 4 – 12 years)

6,000 Dinner Show – One (1) adult’s admission

MAUI MYTH & MAGIC 2,500 One (1) admission
MAUI OCEAN CENTER 1,500 One (1) child’s admission (ages 3-12 years)
2,000 One (1) adult’s admission
PARKS AT WAIMEA 1,000 Waimea Falls Park – One (1) child’s admission (4-12 yrs)
2,000 Waimea Falls Park – One (1) adult’s admission
ROBERT HAWAII ADVENTURE 3,500 One (1) child’s admission (ages 4-11 and minimum 30 " tall.)
Alii Kai Cruise

Hawaiian Ocean Thrills

Voyager Submarines

5,000 One (1) adult’s admission

Alii Kai Dinner Cruise

Hawaiian Ocean Thrills

Voyager Submarines

SEALIFE PARK HAWAII 1,000 One (1) child’s admission (3-12yrs)
5,000 One (1) adult’s admission
Captain Been Polynesian cruise – Kona ( Must be 21 years or older)

2,000 One (1) adult’s admission

CERTIFICATES

ALOHAPASS SMARTCREDITS 5,000 One (1) $25 SmartCredits Certificate
(Redeemable for products or services from participating Aloha AirAwards card partners. (Valid for 1 year from issuance)

HAWAIIAN RAINFOREST SALON & SPA 7,500 One (1) $50 gift certificate
KAHALA MANDARIN 5,000 One (1) $25 dining certificate for Hoku’s or Plumeria Beach Café
PROPARK 7,500 Booklet of ten (10) parking passes for Maui.
10,000 Booklet of 10 parking passes for Oahu
RAM PAGING HAWAII 5,000 One (1) $25 certificate for products

CUSTOM AWARDS
Weekend Packages
Beginning at the 37,500 level we can package air, room and car for two or more persons. The number of miles needed to redeem a package is fewer than required for the components if redeemed separately. Upgrade any components. Call the AlohaPass Service Center for details at 486-7277 on O’ahu;

(800) 432-7117 from the Neighbor Islands or (800) 252-5642 from the Continental U.S.

Premium Tour
Tell us your dream trip of a lifetime. We’ll tell you how many flight miles it takes to turn your dreams into reality. For award redemptions and information, call the AlohaPass Service Center at 486-7277 on O’ahu; (800) 432-7117 from the Neighbor Islands or (800) 252-5642 from the Continental U.S.

AlohaPass Terms and Conditions

  1. Only one (1) AlohaPass account is permitted per person; members must enroll individually and authorize such enrollment by application. There is no current fee to join or for membership. AlohaPass membership will be maintained in the name of the individual and not in the name of a commercial enterprise, partnership, association, corporation, government entity or family. Flight miles are earned from the AlohaPass Travel awards program (called “Program”) enrollment date and retroactive miles are not permitted. Membership and any miles remaining are terminated upon death of the member and are non-transferable.
  2. AlohaPass miles may be earned on Aloha Airlines, or Island Air. Miles earned for flights flown are not allowed when using free tickets, industry-discounted tickets, AlohaPass flight coupon/ticket issued as award in the Program, charter flights, and certain classes of tickets designated as not applicable for mileage credit. To maintain an active member status, you must be a current Alii or Executive Club member; fly at least one (1) flight per quarter or four (4) flights during a calendar year on Aloha or Island Air; earn bonus credits from AlohaPass Partners or maintain a minimum of 7000 AlohaPass miles in your account. Inactive accounts will not receive statements, newsletters, promotional announcements, and notifications of Program changes.
  3. Once Aloha Airlines or Island Air tickets or coupons are issued as an award, the Program miles will not be reinstated. These tickets or coupons will be valid for only one (1) year from date of issue and are non-transferable, have no cash value and are non-refundable.
  4. AlohaPass award letters or vouchers are valid for only one (1) year from date of redemption, provided the AlohaPass Partner maintains a current contract with AlohaPass. AlohaPass award letters and vouchers are non-transferable, have no cash value and are non-refundable. Once AlohaPass miles are redeemed for an award, the miles will not be reinstated.
  5. Within one (1) year of the expiration date, and with a service charge of twenty-two ($22) U.S. Dollars, the award tickets or coupons will be accepted for travel inter-island on Aloha Airlines and Island Air. The actual tickets or coupons must be in hand, and presented at the time of travel.
  6. Name changes are allowed on AlohaPass award tickets for travel on Aloha Airlines or Island Air with a twenty-five ($25) U.S. Dollars service fee.
  7. AlohaPass award tickets for travel on Aloha Airlines, which include an origin or destination outside the State of Hawaii will be charged a twenty-five ($25) U.S. Dollars fee to reissue a ticket for a change in routing.
  8. AlohaPass inter-island coupons issued as an award for travel on Aloha Airlines or Island Air, lost or stolen, intact or partially used, will not be replaced.
  9. AlohaPass inter-island tickets issued as an award for travel on Aloha Airlines or Island Air, lost or stolen, prior to travel, or once commenced, must be reported immediately to the AlohaPass Service Desk. At an Aloha Airlines ATO/CTO, a Lost Ticket Application form and an Aloha Airlines indemnification form must be completed and signed. With both forms, and with a non-refundable service charge of ten ($10) U.S. Dollars, per award ticket, a replacement ticket will be reissued. In the event that the lost award ticket(s) are used during its validity period, Aloha Airlines has the authorization (Indemnification From) to charge the customer for the published fare value of each lost ticket used. No changes are allowed to the passenger name nor the validity dates of these inter-island tickets.
  10. Once ticketed, voluntary changes to travel dates or flight numbers (using the same routing), within the same redemption zone, are permitted without charge for travel outside the State of Hawaii. Name changes are not allowed.
  11. Within one (1) year from original ticket issuance (the ticket cannot have expired) a one (1) time extension is allowed to reissue the ticket(s) for one (1) year from original expiration date, for travel outside the State of Hawaii on an airline other than Aloha Airlines. The reissuance fee is one hundred ($100) U.S. Dollars per valid ticket. No changes are allowed to the passenger name or the redemption zone. Once expired, the validity of these award tickets cannot be extended. Packages are also excluded from this extension. The carrier providing the transportation must also have an existing contract with AlohaPass.
  12. Any request to expedite the two (2) week awards processing time, for travel on a carrier other than Aloha Airlines or Island Air, will be charged an expedite fee of fifty ($50) U.S. Dollars, per each valid award ticket issued.
  13. Prior to travel, lost or stolen award tickets, for travel outside of the state of Hawaii, must be reported immediately to the AlohaPass Service Desk. At an Aloha Airlines ATO/CTO, a Lost Ticket Application form and an Aloha Airlines indemnification form must be completed and signed. With both forms, and with a non-refundable service charge of fifty ($50) U.S. dollars per award ticket, a replacement will be issued. In the event that the lost award tickets are used during its validity period, Aloha Airlines has the authorization (Indemnification Form) to charge the customer for the published fare value of each lost ticket used.
    Once Travel has commenced, lost or stolen award tickets, for travel outside of the state of Hawaii, must be reported immediately to the AlohaPass Service Desk. At boarding city ATO, the customer must pay a non-refundable service charge of seventy-five ($75) U.S. Dollars per ticket, plus purchase a new ticket at the applicable fare offered by the carrier as booked. At an Aloha Airlines ATO/CTO a Lost Ticket Application must be completed along with presentation of the payment receipts and passenger ticket copy of the purchased tickets. If not found, returned, or used after one hundred and twenty (120) days, the ticket purchase price will be refunded.

Prior to travel, or once commenced, no changes are allowed to the passenger name, the redemption zone, nor the ticket validity dates.

  1. Where Aloha Airlines provides travel awards on another air carrier or through an independent travel agent, Aloha Airlines shall not be responsible or liable to the AlohaPass member who shall look exclusively to such other carrier or independent travel agent. Certain ticketing and flight restrictions may apply as may be required by these particular carriers.
  2. AlohaPass miles are earned for flights flown per single origin and final destination; connecting cities enroute do not earn additional flight miles. AlohaPass miles are earned for stopovers enroute to a final destination providing a separate ticket or fare is purchased and a separate check-in procedure is followed for each flight.
  3. AlohaPass miles must be earned by the individual account holder only. No pooling of miles between individuals is allowed unless participant is in the OhanaPlan. The sale of miles, awards, and benefits is strictly prohibited. However, an award may be issued in the name of another person at the time of award issuance if requested by the AlohaPass account holder. Once the award has been issued, no changes maybe made. Cancellation of redemption and reinstatement of miles is not allowed.
  4. AlohaPass miles and awards have no refund value and are not redeemable for cash or credit. Awards are as described and do not include extensions, upgrades, warranties, and fees, unless specifically included. Such options offered by participant vendor firms becomes the responsibility of the individual member.
  5. It may be necessary for Aloha Airlines to restrict, suspend, or otherwise alter aspects of the program with or without notice. This includes program rules, accrual rates, award structures or levels of miles required for any or all awards, in whole or in part, at any time, such as limiting the period for which accrued miles may be maintained and limiting the number of seats available to any or all destinations.
  6. Any abuse of Program privileges, failure to follow these terms and conditions, any conduct detrimental to the interest of Aloha Airlines or any misrepresentation of any information furnished to Aloha Airlines or affiliated/participating companies may subject you to cancellation from the Program, cancellation of accrual credit awards, or both.
  7. Determination of tax liability on Aloha Airlines’ AlohaPass travel award is the responsibility of the user.
  8. The Program has no predetermined termination date and will continue until Aloha Airlines elects to designate a Program termination date. Aloha Airlines reserves the right to terminate the Program without notice so that regardless of how much you participated in the Program, your right to accrued miles and to claim awards can be terminated at such time Aloha Airlines designates.
  9. Awards provided via other airlines, hotel and car rental companies may have restrictions and awards may not be applicable during certain “blackout” periods.
  10. Flight miles can be applied to only one frequent flyer program; AlohaPass or United Mileage Plus.
  11. The periodic publication of this brochure as revised and generally made available shall constitute notification to members of Program revisions.
  12. AlohaPass may post to member’s miles earned via a promotional agreement. Such miles are bonus miles.
  13. AlohaPass bonus miles are not eligible in determining annual qualification for Executive club and Ali’i club membership.
  14. Bonus miles have the same value as flight miles for redeeming in the Program.
  15. AlohaPass policy does not allow redemptions to be cancelled and flight miles reinstated back into the members’ account.
  16. Once flights have been taken or miles posted to an AlohaPass account, the miles cannot be transferred to any other mileage program.
  17. AlohaPass award tickets cannot be redeemed for cash and will be declared void if sold or bartered. Should the ticket be sold or bartered, member may be subject to prosecution and/or lose Program privileges.
    Aloha AirAwards Terms and Conditions
  18. The Aloha AirAwards Card® (called “Card”) is a credit card issued by First Hawaiian Bank that may be used for purchases of goods or services from participating merchants. The agreement for the Card is between you and First Hawaiian Bank.
  19. The Owner(s) of the Gold Aloha AirAwards Card has the same Terms and Conditions as the Card and includes the following: The owner of the Gold Aloha AirAwards Card is entitled to receive double AlohaPass bonus miles (consisting of 500 flight miles and 500 bonus miles for flights flown per single origin and final destination; connecting cities enroute do not earn additional flight bonus miles. AlohaPass bonus miles are earned for stopovers enroute to a final destination providing a separate ticket or fare is purchased and a separate check-in procedure is followed for each flight. Not all fares may qualify for double AlohaPass bonus miles.
  20. If the applicant listed on your application for the Card is not already a member of the Program, the applicant is automatically enrolled when the application is approved. If there is more than one of you, any co-applicant listed on your application or request will not be automatically enrolled in the Program as a result of the approval of your request for the Card. The applicant shown on your application or request for the card is considered the primary cardholder. If, however, on your application or request for the Card you listed a Program account number, the owner of the account so listed will be considered the primary cardholder.
  21. The Program is established and maintained by Aloha Airlines. Aloha will maintain an account for the primary card holder to keep track of credits earned through the use of your Card, which are called Aloha AirAwards Credits.
  22. Aloha AirAward Credits are bonus miles and will be credited to the primary cardholder’s AlohaPass account.
  23. The primary cardholder will receive 1.5 Aloha AirAwards bonus miles for every $1 of eligible goods or services purchased using the card. Cash advances, cash equivalents (such as purchase of traveler’s checks or cashier’s checks), balance transfers from other accounts (including without limitation First Hawaiian Bank credit card accounts), annual fees and other Card related fees do not earn Aloha AirAwards miles. If there is more than one of you, any Aloha AirAwards miles earned through the use of your Card will only be credited to the primary cardholder’s AlohaPass account.
  24. Any goods returned resulting in a debit of Aloha AirAwards miles for the AlohaPass account will be deducted from existing miles in the members’ AlohaPass account. If miles do not exist, AlohaPass will deduct Aloha AirAwards Miles from future miles…
  25. Aloha AirAwards bonus miles do not qualify for Executive Club and Ali’i Club qualification.
  26. Aloha AirAwards bonus miles are not retroactive. Bonus miles accumulation begins only when credit has been approved. The approval for credit is the responsibility of First Hawaiian Bank.
  27. All Aloha AirAwards bonus miles are redeemed in accordance with the terms and conditions of the Program. Aloha has the right to change the terms and conditions of the Program at any time.
  28. For additional information, see the Card agreement issued by First Hawaiian Bank.

Press Kit

Aloha Airlines Press Kit

Hawaii’s Leading Airline
Quick Reference Guide
Aloha’s Competitive Edge
Aloha Excels at Cargo Service
Discover Hawaii with Aloha’s Island Pass
Curb-Side Check-In
Drive-Thru Check-In
Aloha AirAwards Card
Aloha’s Frequent Flyers given
special attention
Aloha’s Planes Honor Hawaiian Royalty
History of Aloha
Airport Information

Island Air Press Kit

Quick Reference Guide
Discovering the “Hidden Hawaii”
Hawaii’s Leading Commuter Airline
Island Air Destinations - Airport Information
The de Havilland DASH-8

Contact: Tom Yoneyama
Director - Corporate Communications
Phone (808) 836-4205
Julie King
Manager - Public Relations
Phone (808) 836-5247

Frequently Asked Questions

“What to do if your baggage leaves without you”

btbirdp2.gif (761 bytes)BAGGAGE

What every traveler should know about baggage!At the Baggage Claim.

We’re proud of the fact that 99.5% of all baggage goes through our system without a hitch. But we know that statistics don’t matter when something happens to your bag.

At Aloha Airlines, we care about our customers and believe that your trip should be a pleasant experience from beginning to end. So to answer your baggage questions, we’ve designed this easy-to-read guide.

What should I do if my baggage is damaged?Damaged Bag?

Report the problem immediately (within four hours of your arrival) to the Baggage Office so that we can assess the damage. It is best to do this before you leave the airport, but if you discover a problem after you have left, leave your baggage intact and call the Baggage Office at that airport. And make sure you have your baggage claim tickets!

Tips & Reminders:

Keep all baggage claim tickets and flight receipts.
Inspect your baggage before you leave the airport.
Aloha is not liable for damages caused by broken items in your bag.
What will you do with my damaged bag?The baggage repair experts!

First, we will try to repair any damage. Aloha baggage repair experts are available on every island. If the damage is beyond repair, we will offer you a bag of comparable quality as a replacement. If we are not able to provide a satisfactory replacement, Aloha’s maximum liability is the actual value of the damaged bag and contents or $2,500, whichever is less. Some items exempt from this liability are listed here. If your origin and/or destination are outside the U.S., different restrictions apply.

What should I do if my bag is missing?Missing Bags?

Report the problem immediately (within four hours of your arrival) to the Baggage Office. Since all bags are required to have a name and address on the outside, we should be able to locate your missing bag. You are required to report this loss before you leave the airport. Be ready with your baggage claim tickets and flight receipts.

What happens if my bag is never found?

Most of the time, the missing baggage will arrive a little later on a separate flight.* If the baggage does not turn up, Aloha’s maximum liability is the actual value of the missing bag and contents or $2,500 whichever is less. Some items exempt from this liability are listed here. If your origin and/or destination are outside the U.S., different restrictions apply.

Tips & Reminders:It’s required to label your bags!

Remember to label your bags with your name and complete address. It’s required!
Keep your name, complete address and phone number inside your bag too.
Keep all baggage claim tickets and flight receipts.
Report your missing bag before you leave the airport.
If your bag was delayed, you may be eligible for compensation. See our Baggage Office for details.
NOTE: If your bag was delayed, you may be eligible for compensation. Contact the Baggage Office for details.

What may I carry on?

You may carry on one(1) item that fits within the dimensions of 8"x14"x22" and weighs no more than 20 lbs. On occasion (especially on full flights), you may be asked to check in your carry on. Your best bet is to make sure your bag is safely within the size and weight limits.

Carry on limitations.

Tips & Reminders:

Make sure your bags fit within the size and weight limits. Bag size testers are located at the check-in counters and gates.
Keep particularly valuable or important items in your carry on. (e.g. medications, jewelry, cash)
Attach your complete address and telephone number to your carry on.
What can’t I carry on?Please do not carry these items on.

Boogie Boards
Coolers with ice
Guitars in hard-sided cases
Skateboards
Strollers
NOTE: Not all prohibited carry on items are listed. Ask your Aloha agent if you are not sure or see the “Conditions of Contract” for a complete list. If any of these prohibited items are placed in checked baggage, you may be asked to sign a Limited Release.

What is a Limited Release?

By signing a Limited Release you are acknowledging that you are choosing to ship the item although Aloha does not consider it to be adequately protected for checked baggage travel. It is being transported at your own risk and Aloha is not liable for damages.

Items Exempt From Liability:

Slightly scratched or scuffed items
Perishable items
Liquids and damage caused by liquids spilled inside bags.
Irreplaceable items are listed. See the “Conditions of Contract” for a complete list, located at any Aloha Airlines ticket counter.
NOTE: Some items are PROHIBITED from being checked baggage. Check with an Aloha agent for more information.

For what types of baggage do I have to pay extra?You may have to pay extra for your best friend.

Animals in checked cages
Bicycles
Surfboards and windsurfboards
Any special baggage that requires extra attention or space
Not all special baggage items are listed. Ask your Aloha agent if you are not sure or see the “Conditions of Contract” for a complete list.

A handling fee is charged because special baggage are not “stackable” and need special attention as well as more space. Remember, this charge covers the extra handling only and does not affect Aloha’s liability coverage or baggage exemptions. See your Aloha agent for specific costs. All special baggage travel on a “space available” basis.

You may want to purchase an extra seat for that special baggage. We offer special reduced fares and some size restrictions do still apply.

Check with your Aloha agent for details and cost when you make your reservation.

What about equipment for the physically disabled?

Aloha will gladly accommodate equipment and seating for the physically disabled. Contact our Reservations Office for more information.

Can I declare a higher value for my baggage?

No, the maximum coverage is $2,500.00 per ticketed passenger. Valuable or important items should be kept in your carry on. You may insure your baggage through an outside insurance company or possibly, through your credit card company (if you bought your tickets with the card). Contact them for more information.

Note - Aloha Airlines will not limit for loss, damage, or delay concerning wheelchairs or other mobility aids.

How can I keep my baggage from getting damaged?

Accidents can’t always be avoided, but using common sense when packing should help.

Tips & Reminders:Please don’t overstuff!

Don’t overstuff!
Make sure the container is securely closed and reinforced if necessary.
Make sure nothing protrudes.
Remove all detachable items.
Carry on especially fragile or valuable items.
Ship large, fragile, or restricted items separately on Aloha Airline’s cargo service.
Back to top

btbirdp2.gif (761 bytes)TRAVELING WITH A DISABILITY

What advance notification does Aloha Airlines require to obtain special services for disabled passengers?

Aloha Airlines requests 48-hour advance notification and one hour advance check-in for:

Carriage of a spillable wheelchair battery due to hazardous material packing requirements.
Accommodation of a group of 10 or more qualified individuals with a disability.
Request of an on-board wheelchair.
Is there any specific equipment or service for a person with a disability that Aloha Airlines does not provide?

Aloha Airlines is not able to accommodate customers who require an incubator, a respirator, or transportation on a stretcher.

What can a customer who uses a wheelchair expect from Aloha Airlines?

Wheelchairs are not counted as part of your checked or carry-on baggage allotment.
If there is an aft closet big enough, Aloha Airlines will stow one folding manual or electric wheelchair on board. Not all of our 737- jets have closets big enough to safely stow a wheelchair, so if you are on such an aircraft, we will gate claim your chair and have it returned to you at the gate upon arrival.
Electric wheelchairs with spillable batteries must be detached and carried in the cargo compartment. Aloha Airlines will provide battery boxes at no additional charge.
Customers have the option to include wheelchairs as checked baggage that will be returned at baggage claim or gate claim baggage that will be returned at the arrival gate.
Customers are encouraged to provide written directions for disassembling and assembling an electric wheelchair battery.
What is the Reservations Office’s special TDD number?

808-486-9321 from Oahu
1-800-554-4833 from other locations

If I have a problem with my flight, whom can I call or see?

Customers can ask for a Complaint Resolution Official at any of our airport counters or at our Reservations Office.

Other Contact Information:

Customer Relations Department
Aloha Airlines
P.O. Box 30028
Honolulu, Hawaii 96820
Attn: Customer Relations
or
808-836-4115 from Oahu
1-888-771-2855 from other locations

Baggage Offices
Honolulu 837-6816
Lihue 245-6618
Maui 877-5614
Hilo 935-5707
Kona 329-1651
Reservations Office

btbirdp2.gif (761 bytes)Electronic Tickets

Are e-tickets available for all Aloha Airlines and Island Air flights?

Yes.

Why should I use an e-ticket?

E-tickets are the fastest, most convenient airline tickets you can purchase - especially if you’re a business person needing to book a flight to a neighbor island on short notice. You can book and pay for your e-ticket with a major credit card over the phone by calling Aloha Airlines, Island Air or your travel agent. We’ll mail you a receipt for your records.

Do I need to bring my receipt to the airport for travel?

With an e-ticket, all your information is automatically stored in the system so a receipt is not required for travel.

What do I bring to the airport?

All you need to bring is your photo ID. We’ll then provide you with your boarding pass and you’ll be on your way.

What form of payment can be used to purchase an e-ticket?

Major credit cards are accepted for payment.

Why is Aloha selling e-tickets?

Aloha has a history of offering convenient services to our customers. E-tickets are the latest example of our commitment.